Splitting Orders in ShipWorks
ShipWorks allows you to split an order into multiple orders. This may be useful if you need to ship some of the items on an order while other items are backordered. It may also be useful in the event that an order or part of an order needs to be fulfilled from a separate warehouse. Splitting the order would allow you to process shipments, mark the local status of the orders and more for each of the split orders independently. This article will guide you through how to split an order into multiple orders.
1. Select the order on the main orders grid that you wish to split.
2. Select the Split option by:
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Right click on the selected order and select Split Order from the context menu.
Select the Home tab and then click the Split button.
3. The Split Order screen displays. By default the New Order Number (the order number for the split order) will have a suffix of -1. For example, if the selected order number is 6006, the new order number will display as 6006-1. You can update the New Order Number suffix if you need to.
4. You can select the item quantities that will be split onto the new order. In the Order Items section, enter the number of items you wish to split to the new order by entering the quantity into the New Order field or by using the + and - buttons. It is possible to manually enter values as decimals as needed.
When you enter a quantity into the New Order field, the This Order column will automatically update to reflect the quantity remaining on the selected order.
5. You can also specify the amount of each order charge that you wish to split to the new order. In the Order Charges section enter the amount you wish to split to the new order by entering the quantity into the New Order field or by using the + and - buttons. It is possible to manually enter values as decimals as needed.
When you enter an amount into the New Order field, the This Order column will automatically update to reflect the amount remaining on the selected order.
6. Click the Confirm Split button to split the selected order.
7. Click on the OK button to close the Split Order confirmation screen. Select the Do not show this dialog again if you wish for the confirmation screen to not be displayed when splitting orders in the future.
8. ShipWorks automatically displays the original and split order for you. You can exit the search screen by selecting a filter in the Filters panel or click on the X in the Search these results box.
Note
Any notes associated to the selected order will be coped to the split order. In additional, all item totals and item details will be updated and or copied to the split order.
When splitting an order that will be fulfilled from the same warehouse location (perhaps part of the order is backordered and will be shipped at a future time):
1. Select the order on the main orders grid that you wish to split.
2. Select the Split option by:
-
Right click on the selected order and select Split Order from the context menu.
Select the Home tab and then click the Split button.
3. On the Split Orders screen, select the Ship the new order from this warehouse option.
4. Continue with the steps found at step 3 above.
When splitting an order and part of the order will be fulfilled from another warehouse:
1. Select the order on the main orders grid that you wish to split.
2. Select the Split option by:
-
Right click on the selected order and select Split Order from the context menu.
Or by selecting the Home tab and then clicking the Split button.
3. Ensure that the Ship the new order from a different warehouse option is selected.
4. You can select the item quantities that will be split onto the new order. In the Order Items section, enter the number of items you wish to split to the new order by entering the quantity into the New Order field or by using the + and - buttons. It is possible to manually enter values as decimals as needed.
When you enter a quantity into the New Order field, the This Order column will automatically update to reflect the quantity remaining on the selected order.
5. You can also specify the amount of each order charge that you wish to split to the new order. In the Order Charges section enter the amount you wish to split to the new order by entering the quantity into the New Order field or by using the + and - buttons. It is possible to manually enter values as decimals as needed.
When you enter an amount into the New Order field, the This Order column will automatically update to reflect the amount remaining on the selected order.
6. Click the Confirm Split button to split the selected order.
Things to Know
You will not be prompted to select the warehouse to which the order should be split and routed. Instead, ShipWorks' automatic, intelligent order routing will analyze the order and complete the split for you. ShipWorks will automatically find which of your ship-from locations has the product(s) being split in its product catalog (and, if using ShipWorks internal inventory, which warehouse has the product(s) in stock). If there is more than one warehouse with the product(s), ShipWorks will then determine which is the most logical warehouse to ship from. Learn more about how ShipWorks routes orders here.
Once the order is successfully split, the order will be updated to reflect the correct quantity of products and/or the updated charges associated to the order at the warehouse to which the order was split. In addition, a new order will be generated with the same order number and containing the correct items and charges and the order will be downloaded into ShipWorks at the correct warehouse location.
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When viewing split orders in the The Hub, the order will be displayed showing both warehouse locations that the order will be fulfilled from in the Orders tab as shown in the image below.
If an order is unable to be split, an error message will be displayed. The most common reason for an order to not be successfully split is when no additional warehouse was found that has the item(s) being split in its product catalog and/or in stock.
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