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Tracking a Shipment in ShipWorks

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ShipWorks Content Team

Updated

Once you have created labels for your shipments and sent them on their way, you can continue to use ShipWorks to track the shipments to their destination. This short article will take a look at how to search for an order by last name and then how to very quickly see the shipment details for the shipments related to the order.

In this scenario, let's pretend that we need to track a package for our fictitious customer Jane Doe.

  1. Enter the last name for your customer into the Search All Orders box.

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    ShipWorks locates any order with the name Doe associated to it. In this case (above) it located a single order.

  2. Select the order you wish to track a package for and click the Home tab and then the Track button.

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    The tracking information will be displayed for you on the Tracking tab of the Ship Orders screen.

  3. Open the Tracking tab of the Ship Orders screen.

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Track Multiple Shipments

To track a batch of packages together:

  1. Select all of the orders that you wish to track and click the Track button.

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  2. On the Tracking tab just select the shipment that you wish to see the tracking summary for and click the Track button.

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Still Need Help?

Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis.  We are happy to help.

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