Menu

Enabling or Disabling ShipSense

Avatar

ShipWorks Content Team

Updated

Background

ShipSense "learns" your shipping history and automatically applies settings to your shipments. For example, if you have an item you ship on a regular basis (like a basketball) and you've shipped it before, ShipWorks will "remember" that shipment and apply your shipping settings for all future basketballs you ship. Click here for more details about ShipSense.

When you upgrade to ShipWorks 3.9 or later, ShipSense is automatically enabled and will "learn" your shipping history for the past 30 days. Follow the instructions below to enable / disable the ShipSense feature.

First Things First

The Options button was renamed to Settings and the ShipWorks Options screen was named ShipWorks Settings beginningin ShipWorks version 6.3.

We recommend that you run the latest version of the ShipWorks software. This allows you to access the latest tools and features and ensures the steps in this article will work for you. For assistance with checking your version of ShipWorks or with upgrading to the latest version, please see this help article.

The Process

To Enable ShipSense

1. Click on the Manage tab and then on the Settings button.

click manage tab then settings button. manage > settings

2. Select Advanced from the menu on the left of the ShipWorks Options screen.

select Advanced on ShipWorks settings

3, Scroll down to the ShipSense setting and ensure that the Automatically configure my shipments based on my shipping history checkbox is checked.

SW_PU_ShipWorksSettings_SEL_AutoConfigShipments_MRK

4. Click OK to save the changes.

To Disable ShipSense

This will disable ShipSense from learning your shipping history. ShipSense will no longerautomatically apply settings to your shipments and it will not use ShipSense shipment information for future shipments (until reenabled).

1. Click on the Manage tab and then on the Settings button.

click manage tab then settings button. manage > settings

2. Select Advanced from the left-side menu.

select Advanced on ShipWorks settings

3. Scroll down to the ShipSense setting and uncheck the Populate Shipment Info Based on my Shipment History checkbox.

shipsense_disable_checkbox.png

4. Click OK to save the changes.

Still Need Help?

Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis.  We are happy to help.

    Attachments

Have a comment to share about this article? We'd love to hear from you. You must be logged in to your Support Portal account to leave a comment.

Comments

0 comments