Automatically Email Return Labels

ShipWorks will use the Return Labels template you created in the First Things First section above to email return labels to your customers. In this section you will customize the template to include your own subject line, to specify which email account to send the email from (if more than one account configured in ShipWorks) and to add a CC or BCC email address. Here's how:

1. Click on the Manage tab and then on the Templates button.

2. Select the Return Labels template you created previously from the list of templates.

3. Click the Edit button.

4. Click on the Settings tab, then the Email link.

5. Update the following information:

Account: If you have more than one email account configured in ShipWorks, you can select from which account the email should be sent. Otherwise, leave the default.

To: Click the drop-down arrow to the right of the To: field and select whether you wish to use the email address from the customer's Billing or Shipping information.

CC: Optional.

BCC: Optional

Subject: Update the subject line. This is the subject of the email your customer will receive. The {//Order/Number} text in the screenshot below automatically populates the customer's order number into the subject line.

6. Click Save then click Close.

Let's create the action that will automatically send a return label to your customer. The action will be configured so that when you click on the Create Label button to generate the return label, ShipWorks will automatically send an email containing the return label to your customer using the template you configured above.

1. Click on the Manage tab and then on the Actions button.

2. Click the New Action button on the right side of the Action Manager screen.

3. Give the action a name, like 'Send Return Label'. You can name it whatever you'd like.

4. Click on the When the following occurs drop-down menu and select A shipment is processed.

5. Check the box to the left of Only when using and select USPS from the drop down menu.

6. Check the box to the left of Only for and select Return shipments from the drop-down menu.

7. Click on the Add Task button and select Output Email.

8. Click on the drop-down menu to the right of With Template and select the Return Labels template.

9. Optional: If you wish to delay the delivery of the email to a specific time, check the box to the right of Delay delivery: and specify when you would like the email(s) to be sent.

Your action should now look like the following screenshot.

10. Click OK. Then, click Close.

You are all set. From now on, when you click the Create Label button to generate a USPS return label, ShipWorks will automatically email the label to your customer.