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SellerActive: Add a Store in ShipWorks

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ShipWorks Content Team

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Background

SellerActive is a web-based, channel management platform. Use SellerActive to list and reprice products, consolidate orders, and automate your product management across all the sales channels you sell on. Then consolidate your order data to ShipWorks.

ShipWorks connects directly to your SellerActive store. With one click, or on an automated schedule, your orders are downloaded from SellerActive. As soon as you process a shipment, ShipWorks communicates the updated order status, shipping method and tracking information back to SellerActive.

This article will guide you through how to connect your SellerActive store to ShipWorks.

First Things First

In order to connect your SellerActive store to ShipWorks there are a few things you will need to have in place:

Connecting SellerActive to ShipWorks requires a username, password and a module URL. Please reach out to SellerActive to ensure that you have the correct username, password and Module URL for your connection.

We recommend that you run the latest version of the ShipWorks software. This allows you to access the latest tools and features and ensures the steps in this article will work for you. For assistance with checking your version of ShipWorks or with upgrading to the latest version, please see the How Do I Upgrade ShipWorks help article.

The Process

1. Click on the Manage tab, then on the Stores button. Then, click Add Store.

Click the Manage tab then the Stores button. Then click Add Store.

2. Select the platform you are adding to ShipWorks from the What platform do you sell on? drop-down menu. Then, click Next.

Select the store type from the dropdown menu.
Box highlights the Next button.

3. On the Store Setup screen, enter the Username:, Password: and Module URL: provided to you by SellerActive. Then, click Next.

store module credentials generic yourstore
Box highlights the Next button.

Complete the Setup Wizard

Great! You are connected. Now, you will need to fill out a few more screens.

1. On the Store Information screen, enter your Store Name: and Address:. Then, click Next.

Generic store information screen in Add store wizard

2. Enter the additional Contact Information: for your store. Then, click Next.

Note: This information is optional.

generic contact info screen in add store wizard

Select how much order history you would like to download into ShipWorks during your initial download. The default is to download 30 Days of order history into ShipWorks. You can modify this by clicking on the Edit link.

The store setup screen in ShipWorks is displayed and the Edit link is highlighted.
Add Store wizard select download days

Verify that the settings for When the shipment is processed: are correct. Typically, you would leave the checkbox for Upload the shipment tracking number checked.

upload tracking checkbox

From the Set the order status to: drop-down menu, select the status to which you would like ShipWorks to update the order online. Leave the Comment set to the default.

set online order status with comment

Click Next and then Finish. Then, click Close.

Your SellerActive orders will begin to download into ShipWorks automatically.

Still Need Help?

Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis.  We are happy to help.

Have a comment to share about this article? We'd love to hear from you. You must be logged in to your Support Portal account to leave a comment.

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