FAQs - ShipWorks AutoUpdate

It’s not always an exact science, but we like to release updates monthly to make sure the software is full of features that make your life easier and free of defects that don’t.

We're committed to keeping your operations running smoothly, so we won't be releasing updates during the holiday season (the entire months of November and December). The exception to this: if you've found a defect that needs to be resolved quickly, we'll make sure to get a fix to you as soon as possible.

Yes. To access the opt-out settings you must log in to your ShipWorks online account or Hub account. Once logged in you will want to navigate to the AutoUpdates page.

Please note that if you choose to opt out, you will need to regularly check for updates to ensure you're not missing out on critical improvements or security enhancements.

You'll be notified in the ShipWorks application within 24 hours of an update. When the update succeeds, we'll let you know; when ShipWorks is unable to update, we'll give you that message too.

You can also set your update day and time through Settings > Advanced tab. By default, updates will run on Thursdays at 11 pm.

There may be occasions when ShipWorks is unable to update (for example: there may not be enough disk space to create a backup, which will cause the automatic update to cancel). In those cases, you'll still be able to use ShipWorks. We'll try to update again the following week. If ShipWorks is unable to update after two attempts, we'll open a support ticket for you to troubleshoot the issue.

Take a look at the AutoUpdate Best Practices section of our All About AutoUpdate help article.

We never intend to release a defect; but should one ever occur, we will release a fix as quickly as possible.

We will create a backup of your ShipWorks data before an update runs, and we'll do this every time we push an update to keep your data safe.

We will store the backup that’s created as part of the automatic update process in a separate location from your normal backup folder; that way, you can still keep all of your regularly scheduled backups. That file path will depend on the ShipWorks version and some other parameters (such as your install location and database name), but it will look something like this:

C:\ProgramFiles\MicrosoftSQLServer\MSSQL14.SQL2017\MSSQL\Backup\ShipWorks_AutomaticUpgradeBackup.bak

Yes. We’ll still be placing downloads on our website here. Feel free to install the latest version at any time.

The automatic update service will update your ShipWorks database and all the client applications connected to it.

If ShipWorks is open when the update begins, you’ll receive a message that an update is about to run. You’ll be prompted to finish your task, save your work, and exit out of the application so that the update can begin.

If ShipWorks is not running at the scheduled update time, the update will be completed the next time the ShipWorks software is opened.

If you have multiple ShipWorks databases, AutoUpdate will update the database that the ShipWorks software is currently connected to. The next time you connect ShipWorks to one of your additional databases, you will be prompted that the database needs to be updated and you will be guided through the process.