Signing Up For a Support Portal Account
Welcome to the ShipWorks Support Portal.
As part of our continuous effort to provide the best possible support to each and every customer, ShipWorks is pleased to announce the launch of our Customer Support Portal.
Expanding on the capabilities of our current system, the new portal improves the support we offer to our clients by increasing transparency, access to information and better management tools across multiple departments.
With a ShipWorks Support Portal account you can:
Create new support tickets
Check on the status of existing tickets
Review historical organizational tickets
Access the knowledge base
Contribute to the ShipWorks community forum (new)
Chat with support (coming soon)
If you are an existing ShipWorks customer, you may have received an email asking you to click a link to complete your portal account setup. If you received this email, here's how it works:
Clink the link in the body of the email to open the Choose your secret password screen. The link will look something like this...
Clicking the link will open this page for you in a web browser.
Your name will be populated for you. Simply enter in the password you would like for your account (it needs to be at least 5 characters) and click the Set password button.
Once you set your password you will be automatically logged into your support portal account.
To log into your account in the future:
The email address at which you received the sign up email is your login email.
Use the password you just created.
If you did not receive an email from us asking you to complete your account setup or you are setting up an account on our support page, here is what to do:
1. Click on the Sign in link located at the top-right corner of the Support Portal.
2. On the sign in screen, click on the link for New to ShipWorks? Sign Up.
3. Enter your name and email address into the Sign up to ShipWorks screen. Then, check the I'm not a robot. Lastly, click on the Sign up button.
You will receive a welcome email that will ask you to complete your setup by adding a password to your account.
4. Check your email for the welcome email.
Click the link in the body of the email to open the Choose your secret password screen. The link will look something like this...
Clicking the link will open this page for you in a web browser.
Your name will be populated for you. Simply enter in the password you would like for your account (it needs to be at least 5 characters) and click the Set password button.
Once you set your password you will be automatically logged into your support portal account.
To log into your account in the future:
The email address at which you received the sign up email is your login email.
Use the password you just created.
Still Need Help?
Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis. We are happy to help.
Have a comment to share about this article? We'd love to hear from you. You must be logged in to your Support Portal account to leave a comment.
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