One Balance in Shipworks

One Balance gives you one payment method that buys labels from multiple carriers. Instead of managing payments for multiple accounts, use just one balance for all labels!

This group of One Balance articles addresses working with One Balance within the ShipWorks client software. If your ShipWorks account includes access to The Hub and/or you are looking for information on how to add and manage One Balance within The Hub, please see One Balance in The Hub.

Using One Balance with Stamps.com

All ShipWorks plans include a Stamps.com One Balance account at no additional cost. As our technology partner, Stamps.com enables purchasing USPS and UPS labels through ShipWorks with its label server. View Stamps.com's Terms of Service. As a ShipWorks user, you can get discounts on select services. To access discounted rates in ShipWorks, you must sign up for a new Stamps.com account through ShipWorks. View our discounted rate table and see how much you can save.

Enjoy Discounted Rates
- Customers enjoy discounts of up to 78% off UPS® Ground shipments, up to 73% for UPS 2nd Day Air® service, and up to 82% off International services on eligible packages.
- Cubic pricing for USPS shipments is automatically applied to shipments.
- Discounts of up to 72% off DHL Express retail postage costs are provided.
Prepaid Postage
- All shipments created using One Balance are prepaid and use a shared pool of funds.
- With your Stamps.com account added to ShipWorks, there's nothing else you need to do to set up billing for One Balance. Funds can be managed in your Stamps.com account.
- Voiding labels in ShipWorks automatically refunds the amount back to your Stamps.com One Balance account.

External USPS Accounts

External USPS accounts may not be added to One Balance in ShipWorks. See the Stamps.com Adding to Shipworks article for steps on how to connect an external Stamps.com account to ShipWorks.

Once you activate One Balance, you can create labels using any of the available features immediately.

Available Features

One Balance supports the following standard features:

Adding Additional Carriers to One Balance

Important

All carriers available with One Balance include access to pre-negotiated discounted rates.

The following carriers are included with your ShipWorks account and can be added from the One Balance section in Shipping Settings.

Click on a carrier to view carrier-specific features, services, and other details.

One Balance: UPS from ShipWorks

One Balance: DHL Express from ShipWorks

Adjustment Processing Fee

ShipWorks applies an Adjustment Processing Fee (APF) when discrepancies are identified by a carrier after label creation for the package. These discrepancies lead to additional administrative and other costs for ShipWorks. The Adjustment Processing Fee helps to partially cover these costs so that we can continue to offer you competitive rates and reliable service.

Why would this adjustment happen?

Carrier adjustments are charges billed by the carrier after the parcel has shipped IF the carrier finds a difference in the rate that was initially paid versus what should have been charged. The APF is a processing fee in addition to the carrier surcharge for the difference in parcel dimensions or weight.

Some examples of scenarios that would incur an Adjustment Processing Fee include:

Incorrect weight or dimensions: The actual weight (or dimensions) of a package exceeds what was input during the label creation process.
Incorrect zones: The destination zone of the package is mislabeled, and that changes the routing and delivery.
Incorrect package type: The package type selected during the label creation process does not match the physical characteristics of the package.

Adjustment Processing Fee (APF)

Discrepancies are typically identified by the carrier during the carrier routing process. If a discrepancy is identified on a package, you will be charged the carrier cost adjustment amount in addition to an Adjustment Processing Fee.

Fee: 20% of the adjustment amount
Minimum Charge: $0.50
Maximum Charge: $5.00 per shipment

Still Need Help?

Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis. We are happy to help.

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