Menu

DHL eCommerce: Add to ShipWorks

Avatar

ShipWorks Content Team

Updated

DHL eCommerce is a cost-effective delivery service for ecommerce merchants. ShipWorks' direct integration with DHL eCommerce allows you to create domestic and international labels destined for any country in DHL's extensive delivery network. With a single click, ShipWorks sends all order data to DHL eCommerce and automatically imports the tracking number, service used, and cost of each shipment. For international shipments, ShipWorks automatically generates and submits your customs documentation.

This article will guide you through adding an existing DHL eCommerce account to ShipWorks. If you do not have an existing DHL eCommerce account and would like to set one up, please contact your DHL representative to request a quote and begin the DHL eCommerce certification process.

 

First Things First

 

Upgrade To The Latest Version

We recommend that you run the latest version of the ShipWorks software. This allows you to access the latest tools and features and ensures the steps in this article will work for you. For assistance with checking your version of ShipWorks or with upgrading to the latest version, please see our How Do I Upgrade ShipWorks help article.

You will need to be logged in to ShipWorks as a user with administrator rights.

Connection Requirements

Please reach out to your DHL representative if you need assistance with obtaining any of the following information.

*Indicates this information is required to connect DHL eCommerce to ShipWorks.

  • * Account Client ID

  • * Account API Secret

  • * Pickup Account Number

  • Sold to Account Number

  • * Distribution Center Name

Manifest Requirements

DHL eCommerce requires a printed manifest for each day's shipments. To manifest your shipments, use ShipWorks' DHL eCommerce Manifest process.

 

The Process

Enable DHL eCommerce in ShipWorks

  1.  

    Click on the Manage tab and then on the Shipping Settings button.

    ShipWorks Manage tab > shipping settings button

  2. Verify that General is selected. Then, check the box to the left of DHL eCommerce to enable it in ShipWorks.

    The Shipping Settings screen is open with the General link selected. The checkbox to enable DHL eCommerce is checked.

Add DHL eCommerce to ShipWorks

  1. Select DHL eCommerce on the left side of the Shipping Settings screen.

    DHL eCommerce is selected on the Shipping Settings screen.

  2. Click the Add button. The DHL eCommerce Setup Wizard will open. Click Next.

    SW_DHLeComm_BTN_Add.png
    Box highlights the Next button.

  3. Enter the account credentials provided to you by DHL eCommerce.

    • The Description field is required and is used to describe this DHL eCommerce account. It can be anything you would like.

    • The Sold to Account Number is optional. However, if you have a Sold to Account number, please be sure to enter it.

    Ensure Your Account Credentials are Correct

    Please ensure that the information you enter on the DHL eCommerce Credentials screen is correct. Verifying the information is correct now will assist with avoiding possible errors when processing labels using DHL eCommerce.

    Account credentials are completed on the SHL eCommerce Credentials screen.

  4. Enter your DHL eCommerce contact information into the Name, Address, and Contact Information fields. Click Next.

    The contact information is completed on the DHL eCommerce Contact Information screen.

  5. The Shipment Defaults screen allows you to set your base defaults for DHL eCommerce. (These are the most commonly used shipping settings that you use when shipping with DHL eCommerce.) You can also set up more complex shipping rules on this screen, but this is outside the scope of this article. Check out this article for more information on shipping rules.

    To set your base defaults:

    5a. Click on the blue link Defaults - DHL eCommerce.

    The defaults-DHL ecommerce link is being clicked to open the base defaults screen.

    5b. On the Shipping Profile screen, set any options that you use most commonly when shipping with DHL eCommerce. Once you have set your base defaults, click OK. Then, click Next.

    SW_DHLeComm_ShippingProfile_MRK.png

  6. The Printing Setup screen allows you to set up how ShipWorks prints and to which printer(s) labels are sent. We recommend leaving the rules alone (leave the default settings) and just click Next. However, please see this list of articles if you need more information on how to set up printing. Click Next.

    SW_DHLeComm_PrintingDefaults.png

  7. The Processing Setup screen allows you to add and configure an email address in ShipWorks, set automatic email notifications for DHL eCommerce, and tell ShipWorks what status the order should be set at when processing or voiding a label. For the Local Status settings, we recommend leaving the defaults. Click Next.

    See this list of articles for more information on how to configure an email address and set up shipment notification emails.

    SW_eComm_ProcessingSetup.png

  8. Click Finish.

    Setting up DHL eCommerce with ShipWorks is now complete.

    SW_DHLeComm_Complete.png

Additional Configuration Options

Now that you have your DHL eCommerce account configured in ShipWorks, there are a few more configuration options that you may wish to know about.

  • Modify your DHL eCommerce settings in ShipWorks by clicking the Manage tab, then the Shipping Settings button, and selecting DHL eCommerce. Use the Settings, Shipments, Printing, and Tasks tabs to edit your account details and to update your settings.

    SW_DHLeComm_STEPS_ModifySettings_MRK.png

  • Control which services are available to you when shipping a package with DHL eCommerce. In the Available Services section on the Settings tab, uncheck any options you wish to not have available to you when shipping.

    SW_DHLeComm_AvailableServices.png
 
 

Available Features for DHL eCommerce

The ShipWorks integration with DHL eCommerce supports the following standard features:

 

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Domestic Shipping

🇺🇸 US accounts: Green checkmark. Supported feature. Yes.

🇨🇦 🇬🇧 🇦🇺 Canada, UK, Australia accounts: Red X mark. Unsupported feature. No.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Green checkmark. Supported feature. Yes.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Green checkmark. Supported feature. Yes.*

*🇦🇺 Rates must be enabled for Australian Accounts

Carrier Insurance

Red X mark. Unsupported feature. No.

Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Green checkmark. Supported feature. Yes.

End of Day (PDF)

Green checkmark. Supported feature. Yes.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Green checkmark. Supported feature. Yes.

Multi-package Shipping

Red X mark. Unsupported feature. No.

Multiple Accounts

Green checkmark. Supported feature. Yes.

Additional Features for DHL eCommerce

ShipWorks integration with DHL eCommerce allows for the following additional features:

Feature

Description

An End-of-Day Driver Summary Manifest is required for all shipments.

DHL eCommerce requires a printed manifest for their drivers to collect at pickup. See Create Shipment Manifests for instructions on how to print manifests in ShipWorks.

Ship From Locations with the same address will be consolidated into one manifest.

DHL eCommerce requires one manifest per Ship From Location. If you have multiple Ship From Locations that use the same address, all DHL eCommerce shipments will be consolidated into a single manifest for that address.

Please note: The addresses in the Ship From Locations must match exactly for the manifests to consolidate properly. For example, if the addresses are technically the same, such as N. Lamar St and North Lamar St, the addresses do not match each other exactly and so will print as separate manifests.

Ancillary Endorsements

DHL eCommerce allows you to select the following ancillary endorsements on a per-shipment basis. Go to Other Shipping Options in Order Details. You can choose from Forward Service Requested, Change Service Requested, Return Service Requested.

🇦🇺 Bill duties and taxes to payor of shipping charges (DDP) available for cross-border shipments.

Australia-based accounts: Select Bill duties and taxes to payor of shipping charges to make your shipment DDP (Delivered Duty Paid).

Please note: If you select Parcel International Direct Standard (PLT) as your service with this option unchecked, the Incoterm for this shipment will be set as DDU. You may need to contact DHL to enable your account for DDU, if it is not already.

🇺🇸 USPS tracking number associated with a DHL-created label (International Shipments)

US-based accounts: DHL eCommerce uses the USPS for the US domestic part of the journey and the local postal service in the destination country to make the final delivery. Use the DHL tracking number to track your package with USPS and through the DHL eCommerce site.
IncotermDDU
Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingEnd of Day (Electronic)End of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple AccountsIncotermDDU

DHL Shipping Unavailable to US Territories

Services for DHL (Express and Ecommerce) and DHL Express by ShipStation no longer support shipments to US territories.

Domestic ShippingInternational ShippingElectronic Customs SubmissionReturn LabelsEstimated RatesCarrier InsuranceTrackingEnd of Day (Electronic)End of Day (PDF)Label BrandingLabel MessagesMulti-package ShippingMultiple AccountsIncotermDDU

Still Need Help?

Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis.  We are happy to help.

    Attachments

Have a comment to share about this article? We'd love to hear from you. You must be logged in to your Support Portal account to leave a comment.

Comments

0 comments