DHL eCommerce: Add to ShipWorks
DHL eCommerce is a cost-effective delivery service for ecommerce merchants. ShipWorks' direct integration with DHL eCommerce allows you to create domestic and international labels destined for any country in DHL's extensive delivery network. With a single click, ShipWorks sends all order data to DHL eCommerce and automatically imports the tracking number, service used, and cost of each shipment. For international shipments, ShipWorks automatically generates and submits your customs documentation.
This article will guide you through adding an existing DHL eCommerce account to ShipWorks. If you do not have an existing DHL eCommerce account and would like set one up, please contact your DHL representative to request a quote and begin the DHL eCommerce certification process.
You will need to be logged in to ShipWorks as a user with administrator rights.
Connection Requirements
Please reach out to your DHL representative if you need assistance with obtaining any of the following information.
* indicates this information is required in order to connect DHL eCommerce to ShipWorks
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*Account Client ID
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*Account API Secret
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*Pickup Account Number
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Sold to Account Number
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*Distribution Center name
Manifest Requirements
DHL eCommerce requires a printed manifest for each day's shipments. To manifest your shipments, use ShipWorks' DHL eCommerce Manifest process.
Enable DHL eCommerce in ShipWorks
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Verify that General is selected. Then, check the box to the left of DHL eCommerce to enable it in ShipWorks.
Add DHL eCommerce to ShipWorks
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Select DHL eCommerce on the left side of the Shipping Settings screen.
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Click the Add button. The DHL eCommerce Setup Wizard will open. Click Next.
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Enter the account credentials provided to you by DHL eCommerce.
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The Description field is required and is used to describe this DHL eCommerce account. It can be anything you would like.
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The Sold to Account Number is optional. However, if you have a sold to account number please be sure to enter it.
Ensure Your Account Credentials are Correct
Please ensure that the information you enter on the DHL eCommerce Credentials screen is correct. Verifying the information is correct now will assist with avoiding possible errors when processing labels using DHL eCommerce.
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Enter your DHL eCommerce contact information into the Name, Address, and Contact Information fields. Click Next.
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The Shipment Defaults screen allows you to set your base defaults for DHL eCommerce. (These are the most commonly used shipping settings that you use when shipping with DHL eCommerce.) You can also set up more complex shipping rules on this screen, but this is outside the scope of this article. Check out this article for more information on shipping rules.
To set your base defaults:
5a. Click on the blue link Defaults - DHL eCommerce.
5b. On the Shipping Profile screen, set any options that you use most commonly when shipping with DHL eCommerce. Once you have set your base defaults, click OK. Then, click Next.
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The Printing Setup screen allows you to setup how ShipWorks prints and to what printer(s) labels are sent. We recommend leaving the rules alone (leave the default settings) and just click Next. However, please see this list of articles if you need more information on how to set up printing. Click Next.
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The Processing Setup screen allows you to add and configure an email address in ShipWorks, set automatic email notifications for DHL eCommerce, and to tell ShipWorks what status the order should be set at when processing or voiding a label. For the Local Status settings, we recommend leaving the defaults. Click Next.
See this list of articles for more information on how to configuring an email address and setting up shipment notification emails.
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Setting up DHL eCommerce with ShipWorks is now complete. Click Finish.
Now that you have your DHL eCommerce account configured in ShipWorks, there are a few more configuration options that you may wish to know about.
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Modify your DHL eCommerce settings in ShipWorks by clicking the Manage tab, then the Shipping Settings button and selecting DHL eCommerce. Use the Settings, Shipments, Printing, and Tasks tabs to edit your account details and to update your settings.
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Control which services are available to you when shipping a package with DHL eCommerce. In the Available Services section on the Settings tab, uncheck any options you wish to not have available to you when shipping.
The ShipWorks integration with DHL eCommerce supports the following standard features:
ShipWorks integration with DHL eCommerce allows for the following additional features:
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Feature |
Description |
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Ancillary Endorsements |
DHL eCommerce allows you to select the following ancillary endorsements on a per-shipment basis under Other Shipping Options in the Order Details popup: Forward Service Requested, Change Service Requested, Return Service Requested. |
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USPS tracking number associated with a DHL-created label (International Shipments) |
DHL eCommerce uses the USPS for the US domestic part of the journey and the local postal service in the destination country to make the final delivery. Use the DHL tracking number to track your package with USPS and through the DHL eCommerce site. |
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An End-of-Day Driver Summary Manifest is REQUIRED for both Domestic & International Shipments |
DHL eCommerce requires a printed EOD form for their drivers to collect at pickup. See DHL eCommerce: Create the EOD Manifest for instructions on how to print EOD forms in ShipWorks. |
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Ship From Locations with the same address will be consolidated into one manifest. |
DHL eCommerce requires one manifest per Ship From Address. If you have multiple Ship From Locations that use the same address, all DHL eCommerce shipments will be consolidated into a single manifest for that address. Please note: The addresses in the Ship From Locations must match exactly for the manifests to consolidate properly. For example, if the addresses are technically the same, such as N. Lamar St and North Lamar St, the addresses do not match each other exactly and so will print as separate manifests. |
Still Need Help?
Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis. We are happy to help.
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