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    Earl Kaufman

    Hi Carol, I am also a new shipworks user and this is the first time we had to work on the weekend. I have figured out that it is the SHIP DATE causing the rates not to show. It's a pain but you can click on the ship date pop up and change it to Monday and you can generate the label.I am looking for a way to set that as a default, will let you know. Maybe it's as simple as changing the PC's clock to Monday but have not tested yet.  

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    Carol

    Thank you for the reply. I am also changing the date... but it is a pain. We didn't want to screw up our computers by changing the date on them since they're all linked to our server. If you do find a way to set new date as default, please let me know. Thanks. Good luck!

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    Bryon Macrides

    This is insane!  A whole year and the issue has not been fixed? We have contacted UPS and Fed Ex and they say that options are fully enabled for us to use ground methods on the weekend (without forcing a Monday date).  We even have weekend pickups! We can do this using their own software, but not with shipworks. This is a shipworks issue and it needs serious attention. What a poor customer experience you've created here.

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    Ryen M.

    Hi Bryon and others! 

    Sorry you have run into this issue. I have seen this behavior with other cases in the past. Our first troubleshooting path is to check the rates and availability of these services on UPS.com or FedEx.com on this specific day (Saturday in this case).

    I have reviewed your open ticket and it looks like our Tier 2 representative Rodolfo had reached out to you but was unable to get in touch.

    We wanted to let you know we are going to do what we can to make this right and get to the bottom of this. I will be available for Saturday support for this case tomorrow. I will reach out to your directly to get something scheduled, Bryon. Once we have some data behind this issue I can report back to this post with our findings.

    Sorry for the inconveniences, all! Talk soon!

    Ryen M.
    ShipWorks Team Lead
    support@ShipWorks.com | 314.455.6370

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    Michael

    we are experiencing this problem.  I called in this morning and was told it was a problem with the shipworks software.  If anyone has a work around other than changing the ship date on every order please let me know.   Thank you,

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    Earl Kaufman

    Hi Michael, 

    Just go to MANAGE, SHIPPING SETTINGS, UPS, and check the box. Use Next Business Day. This is better than doing it on every package but make sure to uncheck that box when you finish for the day. Hope that helps, Earl.

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