Crash on launch - v7.5.0.13159

Follow

Philip Doolittle

• November 28, 2019 03:23

Was working this afternoon when support helped me with local rates issue. Inexplicably it is now crashing on startup. I have rebooted, manually updated SW, done a Windows system restore to before 11/27 update, uninstalled SW, reinstalled SW, all to no avail. Crashes on startup 100% of the time.

Does anyone know where the log files live?

Windows 7 Pro
Version 6.1.7601 Service Pack 1 Build 7601
DB Running on SQL Express 

support request #38764 

0

• 

  Philip Doolittle

  • November 28, 2019 03:58

  Problem must have been server side. It corrected itself about 10:30pm.
  
  FWIW, logs are at:
  C:\ProgramData\Interapptive\ShipWorks\Instances\{GUID}\Log

  0

  Comment actions Permalink
• 

  Robert K.

  • December 04, 2019 20:13

  Hello,

  I'm glad to see the issue appears to have self-resolved or been resolved on the back end. If you encounter any more difficulties with this, please let us know via your support ticket or forum post here.

  Thank you,

  Robert K 

  ShipWorks | Technical Support Representative - Tier 2

  One Memorial Drive, 20th Floor, Saint Louis, MO  63102 

  ShipWorks.com | 800.952.7784

  0

  Comment actions Permalink

Please sign in to leave a comment.