Amazon Customer phone number anonymization
We were finally hit with this. Amazon is giving a normal phone # but with a 4 digit extension. We are now seeing 999-999-9999 on FedEx labels.
FedEx's website and Ship Manager both seem to allow for extensions. I assume this is a ShipWorks issue.
Any idea of how to fix it?
Sorry to hear you are still having issues with this. I am going to create a new ticket for you and reach out directly. Thank you for your patience, talk to you soon!Comment actions
It is actually a 5 digit extension.
Shipworks is truncating the extension. Due to the 25 character field limit.
+1 ##-###-### ext. #####
If shipworks could ignore the leading +1 and the space. Then replace the ext. with "x" it would help us out.
The short term fix for us would be to expand the phone number field from 25 characters to say 30 characters.
While this would work for our purposes.
We would have to cross reference the Amazon order ID with a separate order file downloaded from Amazon.
The issue remains that Shipworks is only pulling in a 25 character string for the phone number field when Amazon is now supplying a 26 character field with their silly Anonymized Phone Numbers that they are now providing. And I can only imagine that Amazon extension string will outgrow the 5 digit extension that they currently provide.
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