Crashes and Errors

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Steven Thompson

• April 19, 2019 20:41

I am a new user and just updated my Shipworks to version 6.3.* from the version prior to 4/9/19.

I have had nothing but problems.

At first the program crashed and when I tried to restart it said "unknown error."

It seems to be happening when it's trying to validate the user login credentials. 

I have reinstalled three times and get the same thing every time.

Windows 10.

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• Official comment

  

  Ryen M.

  • April 19, 2019 20:56

  Hi Steven, 

  I am so sorry you've been having issues. This sounds like it is related to your account, I am going to create a new ticket and give you a call to look further into this issue for you! Talk to you soon!

  Have a great day & Happy shipping,
  Ryen M. | Tier 2 Technical Representative
  One Memorial Drive, 20th Floor
  Saint Louis, MO 63102
  ShipWorks.com | 800.952.7784

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