Cancelled orders still on ship screen
Whenever we cancel orders on eBay/Amazon they will still show up on Shipworks and we often times have shipped items because we assumed that it removed them from the shipping screen on Shipworks.
Anyone else have this issue or know how to make it so if I cancel and order it will cancel it on Shipworks as well?
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Official comment
Hi Don,
The "Store Status" for the orders should be updated in ShipWorks when an order is Cancelled, however, we don't currently have a way to prevent orders from being shipped.
Here's what we can do:
- Re-configure your Ready to Ship filter so it does not show Cancelled orders
- Create a template that will display a "Cancelled" notice in the Home tab
I'll open a ticket for you and reach out via email to see if you'd like help with either of these workarounds.
Cheers!
Dre
P.S. Andrew's idea of a pop-up dialog box is a GREAT one! We have a Feature Request submitted to our developers for this very thing. Keep an eye on our release notes at www.shipworks.com/download for it's release!
Comment actions -
The only way to get rid of it, that I know of, is to delete the order, but it would be nice to retain the orders in there for reference.
I would love the ability in Shipworks to have order statuses, such as cancelled orders, to be highlighted in red as a visual verify. Either that, or have a dialog box pop up that you would have to click through. It could say something like: "this order has been marked as canceled, do you wish to proceed?"
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