Stamps.com fees

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Philip Doolittle

• April 12, 2019 03:14

Stamps.com has always refunded my monthly fee for usage over $xxx.  I recently noticed that refund stopped. Anyone else notice this?

Also, do I need the $35/mo account for shipworks, or can I use the $18/mo account?

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  Ryen M.

  • April 12, 2019 14:17

  Good morning Philip! 

  I definitely understand your concerns with your Stamps.com account. I am going to take a further look into this for you and reach out to you in a new ticket so we can further discuss the specifics! Thanks for bringing this to our attention, talk to you soon! 

   

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  Philip Doolittle

  • April 12, 2019 03:14

  Also, you guys really need to import the old forum posts. That was a gold mine of information.

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  Philip Doolittle

  • April 12, 2019 16:20

  Ok, I have spoken with Stamps.com and I am not happy at all.

  Apparently they decided that they would just change their pricing plan and not tell anyone before or after. The net result was an extra $420 expense a year. To add insult to injury, when I inquired about it I was told that my "promotion" had expired. That is false as the plan, which we have had for years, was not a promotional rate. They simply manufactured an excuse to avoid saying, "Yes, we stuck it to you quietly"

  This is very unethical. And I don't do business with unethical companies. This poses a problem because Stamps.com no longer supports Endicia.

  What are my options besides Stamps.com?

   

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  Adam M.

  • April 12, 2019 17:08

  Hi Philip,

  I'm sorry you had a poor experience. I'm sure we can make this right for you. I'll give you a call shortly to discuss your options.

  Thanks,

  Adam

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  Philip Doolittle

  • April 12, 2019 17:44

  I appreciate the call, the assistance, and the education. Very impressive response.

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  Adam M.

  • April 12, 2019 17:50

  My pleasure Philip! We really appreciate your business with ShipWorks!

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