Add One Balance in The Hub
Funds for One Balance are managed in a Stamps.com account associated with your One Balance account. Think of it as the wallet that holds the funds you use to purchase your One Balance postage when shipping with Stamps.com, UPS, and/or DHL Express.
The first step in setting up your One Balance account is to add One Balance as a shipping carrier and to associate a Stamps.com account with One Balance. This can be done by:
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Using your existing Stamps.com account or, if you do not currently have a Stamps.com account...
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By creating a Stamps.com account while setting up One Balance.
To be sure that you have access to all of the latest tools and features that ShipWorks has to offer, and so that you can ensure the steps in this article will work for you, please make sure that you have version 8.3.1 or later of the ShipWorks software installed.
To view your version of the ShipWorks software:
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Click on the Help tab in ShipWorks.
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Click on About ShipWorks.
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Verify the Version: is 8.3.1 or later.
Need to upgrade to the latest version?
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In The Hub, click on Settings then on the Download ShipWorks button.
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Follow the steps for your web browser to launch the downloaded installer file.
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Follow the setup wizard to update to the latest version of ShipWorks.
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Be sure to update all of your ShipWorks workstations.
Follow these steps when you have an existing Stamps.com account added in The Hub.
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Navigate to The Hub and log in.
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Click on Settings.
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Click on the Add ShipWorks One Balance button.
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Verify that the correct Stamps.com account is selected. Then click the Create One Balance Account button.
ShipWorks will create a One Balance account for you and it will be displayed in the Carriers section.
Follow these steps when you do not have an existing Stamps.com account added in The Hub.
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Navigate to The Hub and log in.
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Click on Settings.
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Click on the Add ShipWorks One Balance button.
This action will automatically create a Stamps.com account and populate the username for you.
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Enter your ShipWorks account password into the Password field. This is the same password you use to log into The Hub.
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Select the correct Requested Label Format for the type of label printer you use. Then, click the Next button.
What Label Format should I select?
If you are uncertain of what label format you should select here is a little information to help you:
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Standard - Select this option if you will be printing shipping labels to a laser or inkjet printer.
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Thermal-EPL - If you have an older thermal printer, such as a Zebra 2844, select this option.
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Thermal-ZPL - Select this option if you have a newer thermal label printer. Almost all thermal label printers produced in the last several years support this option.
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Click Finish.
A One Balance account will be created for you and will be displayed in the Carriers section.
One Balance uses one pool of funds to purchase postage for USPS, UPS, and for DHL Express. The current balance always conveniently displays for you in the ShipWorks One Balance section as shown below.
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Add postage to your One Balance account by clicking on the Buy Postage... button.
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Enter the amount you wish to purchase into the Purchase Amount: field. Then, click the Purchase button. (Enter the purchase amount in multiples of $10.00.)
Adding One Balance Funds in ShipWorks
Did you know that you can add funds to your One Balance account in the ShipWorks software also? You can.
Still Need Help?
Please feel free to reach out to one of our awesome Technical Support Representatives in St. Louis. We are happy to help.
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