xml templates don't work

Simon Jones

July 04, 2020 22:57

I am trying to edit the templates in the email section and every time I make edit I get this error XSLT compile error. Could not find file 'source10.xsl'

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3 comments

Emily

July 06, 2020 14:22
Hello Scott-

Thanks for reaching out! I am sorry to hear you have been seeing that error in ShipWorks. You should be able to fix the error by closing and re-opening the ShipWorks program. Please let me know if you are still seeing the error after taking these steps!
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Peter Edmondson

July 22, 2020 15:05
Hi Scott,

We are having the same issue. We've closed out of the program on both computers and are still receiving this error but only with our Etsy.com store. Weird......
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AJ Meyer

July 22, 2020 15:47
Hi, Peter -

I'd like to help troubleshoot this! As it seems to be isolated to only one of your stores, let's take a look at the specifics in a remote session. I'll create a ticket and will be in touch.

Thanks!

AJ
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