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Gerald-C

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Latest activity by Gerald-C
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    Gerald C. created an article,

    USPS Stamps.com 2 Character Shipping Error

    Background As of Monday May 16th, 2022, merchants began to receive an error when processing international shipments with USPS Stamps.com. "If provided, fullname must contain at least 2 alphabetic c...

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    Gerald C. created an article,

    Walmart Upgrade 3/22/2022

      Background ShipWorks Developers have released a new version that addresses recent issues encountered when downloading orders from your Walmart marketplace. Process To download the latest version,...

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    Gerald C. commented,

    Hello Steve,  Sorry for the delay in getting back to you. Looking through our ticketing system it looks like Emily was able to reach out and get you up and running. Please let me know if that is no...

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    Gerald C. commented,

    Jason, Please let me start by apologizing that you experienced issues relating to our Auto Update feature. If you are needing assistance, I am happy to have a member of our Support team reach out t...

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    Gerald C. commented,

    Hey Rhett. Thank you for posting on our forums. While we don't currently have this feature available within the software, I want to reassure you that all Feature Request are received and acknowledg...

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    Gerald C. commented,

    Hey Bill, Thank you for using our ShipWorks Forums. I'm sorry that  you are running into that issue with the addresses. I am going to create a support ticket (using this account) so we can reach ou...

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    Gerald C. commented,

    Phillip, I apologize that this is consistently causing interruptions in your shipping process. I would like to create a support ticket, using this account, to reach out and see if we can discuss fu...

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    Gerald C. commented,

    Nice Andrew! That's exactly right. While the code you have here will work flawlessly, I would recommend one small update to ensure we get the "ShipTo" information every time. Instead of using "Cust...

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    Gerald C. commented,

    Jason, I'm sorry to hear that your are having problems with your ShipWorks database. I understand that stability is key, so we would like to take a deeper look at your database to prevent future cr...

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    Gerald C. commented,

    Hey Kathy, Thanks for following up with us. I am going to check on the status of the ticket, and reach out to you. I will create a support ticket using this profile and reach out to you as soon as ...