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Gerald C.

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Activity overview

Latest activity by Gerald C.
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    Gerald C. commented,

    1. Community
    2. General Discussion
    3. Cannot Open ShipWorks

    Hello Steve,  Sorry for the delay in getting back to you. Looking through our ticketing system it looks like Emily was able to reach out and get you up and running. Please let me know if that is no...

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    Gerald C. commented,

    1. Community
    2. General Discussion
    3. Disable Automatic Updates?

    Jason, Please let me start by apologizing that you experienced issues relating to our Auto Update feature. If you are needing assistance, I am happy to have a member of our Support team reach out t...

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    Gerald C. commented,

    1. Community
    2. Feature Requests
    3. Branded tracking page

    Hey Rhett. Thank you for posting on our forums. While we don't currently have this feature available within the software, I want to reassure you that all Feature Request are received and acknowledg...

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    Gerald C. commented,

    1. Community
    2. General Discussion
    3. FBA orders not pulling customer information

    Hey Bill, Thank you for using our ShipWorks Forums. I'm sorry that  you are running into that issue with the addresses. I am going to create a support ticket (using this account) so we can reach ou...

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    Gerald C. commented,

    1. Community
    2. General Discussion
    3. Bug when internet connection is interrupted

    Phillip, I apologize that this is consistently causing interruptions in your shipping process. I would like to create a support ticket, using this account, to reach out and see if we can discuss fu...

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    Gerald C. commented,

    1. Community
    2. Templates
    3. Custom Template - Privatized Ship To Details

    Nice Andrew! That's exactly right. While the code you have here will work flawlessly, I would recommend one small update to ensure we get the "ShipTo" information every time. Instead of using "Cust...

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    Gerald C. commented,

    1. Community
    2. General Discussion
    3. Shipworks Unable to Update, now crashing

    Jason, I'm sorry to hear that your are having problems with your ShipWorks database. I understand that stability is key, so we would like to take a deeper look at your database to prevent future cr...

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    Gerald C. commented,

    1. Community
    2. Feature Requests
    3. Order Lookup Mode - Order Number Field

    Hey Kathy, Thanks for following up with us. I am going to check on the status of the ticket, and reach out to you. I will create a support ticket using this profile and reach out to you as soon as ...

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    Gerald C. commented,

    Official comment
    1. Community
    2. Feature Requests
    3. Support XSLT 2.0 in Templates

    Hey Jason, Thanks for visiting our support forums. I am excited to see the teamwork in seeing if we can get your desired results within ShipWorks. We really appreciate Nathan's assistance on updati...

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    Gerald C. commented,

    1. Community
    2. Feature Requests
    3. Order Lookup Mode - Order Number Field

    Hey Kathy, First let me say that I am glad you are using (and loving) our Order Lookup Mode. We are always excited to see our customers utilizing our new features! I am sorry to hear that you are r...